Exchanges & Returns
If you are not completely satisfied with your purchase you can simply return the item(s) to us new, unused and with all Annie's Ibiza and garment tags still attached within 28 days of receipt. We will issue a refund upon receipt and examination. Please note we cannot accept returns should the security ribbon be removed from the item.
Returns that do not meet our policy will not be accepted and sent back to you.
Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form which can be found in the shipment box.
Shipping and return postage is down to you, with customers outside the UK responsible for all duties and taxes. Please apply the return label enclosed and send returning items in a safe and securely packaged box or bag via courier, with the completed return form and original sales receipt. Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit. We recommend that you send your return via a secure and traceable courier who can insure your parcel. You are strongly encouraged to obtain proof of posting and keep it safe.
Due to Brexit customers outside of the UK who wish to return/exchange please email firstname.lastname@example.org so shipment can be arranged by Annie’s Ibiza. Shipment costs will then be deducted/invoiced upon refund.
*Swimwear, hair accessories, jewellery, vintage, Annie's Archive and sale items are not eligible for returns*
Return orders should be sent to the following address:
3 Newburgh Street
Carnaby, London, W1F 7RE
Feel free to contact our customer care team at email@example.com if you have more questions loves!