Exchanges & Returns
If you are not completely satisfied with your purchase then you can simply return the item(s) to us in their original condition* within 28 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form which can be found within the parcel.
Shipping and return postage is down to you, with customers outside the EU responsible for all duties and taxes. Please complete the returns form and apply the return label enclosed and send returning items in a safe and securely packaged box or bag via courier, with the completed return form and original sales receipt. Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit. We recommend that you send your return via a secure and traceable courier who can insure your parcel. You are strongly encouraged to obtain proof of posting and keep it safe.
Return orders should be sent to the following address:
Annie's Ibiza, Whitesides, Tilegate Road, Ongar, London, CM5 0ED, United Kingdom.
Please make sure that your items are returned back to us new, unused and with all Annie's Ibiza and garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to you.
You may return items purchased online to our store in Ibiza within 14 days of receipt for an exchange or store credit**. If you wish to exchange in branch, you must present your dispatch note or a print-out of your invoice.
Please note that all purchases made through Klarna must be returned or exchanged within 10 days of receipt.
Feel free to contact our customer care team at email@example.com if you have more questions loves!