FAQs

Where is Annie’s Ibiza?

Annie's Ibiza, Carrer de la Santa Creu, 5, 07800 Eivissa, Illes Balears, Spain

What are the opening times?

Open everyday from 12pm -1:30am

How can I contact you?

If you need to contact us, please contact our customer support team on the following email address: info@anniesibiza.com

How do I receive Annie’s Ibiza email updates?

Join our mailing list to stay up-to-date on all things Annies Ibiza! You can sign up in the footer of the website.

 

Delivery

How can I track my order?

Once purchased you will receive an email with a tracking number and all shipment information. 

When will I receive my order?

Unless stated otherwise, shipments will be sent 1-3 days UK, 2-4 days US & EU, 5-7 days Global shipments. Express shipment available on all purchases for extra cost. 

What are the shipping options?

You can find all the shipping options here.

What are the international taxes, duties etc. that I have to pay?

Orders outside the US and EU may require additional taxes. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the warehouse.

 


Returns & Refunds

Can I exchange my order?

You may return items purchased online to our store in Ibiza within 14 days of receipt for an exchange or store credit**. If you wish to exchange in branch, you must present your dispatch note or a print-out of your invoice. 

Please note that all vintage pieces are FINAL SALE. 

What’s the return policy?

You can simply return the item(s) to us in their original condition* within 28 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form which can be found within the parcel. Shipping and return postage is down to you, with customers outside the EU responsible for all duties and taxes.

Find more out about our exchanges and return policy here and more about our refunds here.

 

Order Issues

How can I change or cancel my order? 

If your purchase isn’t quite right please email info@anniesibiza.com within 24 hours of purchase. 

What do I do if my order is damaged?

Feel free to email info@anniesibiza.com with any concerns. 

 

Product & Stock

How do I make sure I order the right size?

You can find our size guide on every product page to help make sure you order the right size for you. Feel free to email us if you need any help!

 

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