Our Policy

All items bought must be returned new, unused and with all Annie's Ibiza garment tags attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Repeated Returns

We have a flexible returns policy that makes your online shopping experience a breeze. We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion lead to the closure of your Annie's Ibiza account or future orders being refused. 

Late Returns

Please send your purchase back to us within 28 days of receipt. Returns outside of this period may be accepted at the discretion of Annie's Ibiza.

Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all Annie's Ibiza garment tags still attached.

Bags

Please take care when handling light-coloured bags if you are still deciding whether you want to keep the item. Please note that dark items of clothing can transfer dye to light-coloured bags.

Shoes

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Lingerie & Swimwear

Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

Gifts

To arrange a gift return, please email info@anniesibiza.com and we will assist you further.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Colors

We have made every effort to display the colours of our products that appear on Annie's Ibiza as accurately as possible. However, as screens on your devices may vary we cannot guarantee that your monitor's display of a colour will be completely accurate.

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