BLACK FRIDAY & SALE
Please note that all
Black Friday and discounted Sale items are final sale and non-refundable. Please read our
Black Friday & Sale Policy for more information.
EXCHANGES & RETURNS
If you are not happy with your item, you may exchange it within 14 days of the purchase date, subject to the following conditions:
- Items must be unused, unworn, and in original packaging with all tags attached.
- Proof of purchase (receipt or order confirmation) is required.
- Exchanges are only available for items of equal or greater value (with the price difference paid by the customer before shipping).
- Certain items, such as sale items, personalised or bespoke pieces, undergarments, or vintage, are non-exchangeable.
If you are not completely satisfied with your purchase you can simply return the item(s) to us new, unused and with all Annie's Ibiza and garment tags still attached within 14 days of receipt*. We will issue a refund upon receipt and examination.
* Swimwear, hair accessories, jewellery, vintage, Annie's Archive and Sale Items are not eligible for returns.
All Bespoke items are made-to-order based on your specifications and are therefore non-refundable.
Please note we cannot accept returns if the security ribbon has been removed from the item. Returns that do not meet our policy will not be accepted and sent back to you. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form. Please email info@anniesibiza.com to request a returns form.
Customers are responsible for shipping and return costs, including duties and taxes for those outside the UK. Returns must be securely packaged with the return label and completed returns form. The sender is liable until the package is received and signed for, and lost parcels are not the company's responsibility. A secure, traceable courier with proof of postage is recommended. Due to Brexit, non-UK customers should email Annie’s Ibiza to arrange returns, with shipping costs deducted or invoiced upon refund.
Return orders should be sent to the following address:
Annie's Ibiza
3 Newburgh Street
Carnaby, London, W1F 7RE
United Kingdom
Feel free to contact our customer care team at info@anniesibiza.com if you have more questions loves!
