FAQs
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Delivery
When will my order arrive?
In-stock orders are dispatched within 1–2 days. UK standard delivery takes 1–2 working days, or order before 2pm for next working day delivery. International orders arrive in 1–5 working days depending on destination.
Do you ship to my country?
We deliver worldwide. Europe and the USA take 1–4 working days and the rest of the world 2–5 working days. Use the country check on our Delivery & Shipping page.
Can I get same-day delivery in London?
A same-day courier is available for Central London addresses. Call our Carnaby boutique on +44 (0)20 3846 8438 to check availability and price.
Do pre-orders ship with the rest of my order?
Yes — if your order contains both pre-order and in-stock pieces, we send everything together once complete. To have in-stock items sent first, email info@anniesibiza.com.
How much does delivery cost?
Delivery costs are calculated at checkout based on your address and the service you choose.
When will my order be dispatched?
In-stock orders are dispatched within 1–2 days of your order date.
Where do orders ship from?
Most orders ship from our London boutique. Pieces held in New York or Ibiza may take a little longer.
How do I track my parcel?
We’ll email you a tracking link as soon as your order has been dispatched.
Returns & exchanges
How do I return something?
Request your return with your order number, pack it with all tags and the security ribbon attached, and send it to our London boutique. See the three steps.
How long do I have to return an item?
14 days from the day you receive your order.
Which items can’t be returned?
Sale items, gift cards, vintage pieces, Annie’s Archive, bespoke and made-to-order pieces, personalised pieces, swimwear, hosiery, underwear and intimate apparel, jewellery and hair accessories.
When will I receive my refund?
Within 7–10 working days of your return being received and inspected, to your original payment method.
Can I exchange for a different size?
Yes, within 14 days and under the same conditions as returns. Request an exchange in the same way as a return and tell us the size you’d like.
Do I pay for return postage?
UK returns are free. International customers arrange and pay for return postage.
What if my item is faulty?
Contact us within 7 days of delivery with your order number and photographs, and we’ll assess the item before approving a replacement or refund.
Can I return a gift?
Email info@anniesibiza.com and we’ll help you.
Orders
Where is my order?
Use the tracking link in your dispatch email, or sign in to your account. Orders & Tracking explains each step.
Can I change or cancel my order?
We begin processing orders as quickly as possible, so we’re unable to guarantee changes or cancellations once an order has been placed.
If you’ve just placed your order and need to make a change or request a cancellation, please contact us at info@anniesibiza.com as soon as possible. Our team will do their best to assist you before your order is dispatched.
Once your order has been dispatched, we’re unable to cancel or stop the shipment. However, you can return your order in accordance with our Returns Policy.
Do I need an account to order?
No, you can order as guests.
How do pre-orders work?
Lead times are shown on each product page, and pre-orders ship together with the rest of your order unless you ask us to split it.
Payments
Which payment methods do you accept?
We accept a range of secure payment methods at checkout. Available options will be displayed at the time of purchase and may vary depending on your location.
All payments are securely processed to ensure your details remain protected.
Which currency will I be charged in?
We accept payments in your local currency.
Why has my payment been declined?
Please check your card details and billing address match your bank’s records, or contact your bank. If it still won’t go through, get in touch and we’ll help.
International
Will I pay duties or taxes?
US orders include all duties and taxes. For all other countries outside the UK, customs duties and local taxes are payable by the recipient on delivery.
Are duties included on US orders?
Yes — for orders placed after November 2025, all US duties and customs charges are included in the price you pay.
Can I return an international order?
Yes, within 14 days. International customers arrange and pay for return postage, and duties and taxes are not refundable.
Why might DHL contact me?
For US orders, DHL may contact you to verify your Social Security Number, as required by US law.
How long does international delivery take?
Europe and the USA 1–4 working days; rest of the world 2–5 working days, from dispatch.
Products & sizing
How do I find my size?
Use our Size & Fit Guide to convert UK, US, Italian and French sizes and check your body measurements.
Can I book a bespoke or bridal appointment?
Yes — email our Bespoke & Bridal team at bespoke@anniesibiza.com.
How should I care for my piece?
Care instructions are on each product page and garment label. Many of our embellished pieces are professional dry clean only.
Should I size down in stretch pieces?
Some pieces, such as those made on stretch mesh, are designed to fit closely. Where we recommend sizing down, the product page will say so.
Can I try pieces on in a boutique?
Yes — visit us in Ibiza, London or New York. Call ahead to check a piece is in store. Find a boutique.
Do colours look different on screen?
Screens vary, so colours may look slightly different from the piece itself. If you’d like a closer look, message us and we’ll help.
Can’t find your answer?
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