Returns & Exchanges
Return or exchange within 14 days of receipt.
Return window
14 days
From receipt
Condition
Unworn
Tags & ribbon on
Return postage
Free
International: you pay
Refunds
7–10 days
After inspection
What can be returned
Items must be returned within 14 days of receipt, in new, unused and unworn condition with all Annie’s Ibiza garment tags and the security ribbon attached. We can’t accept returns that have been worn, altered, or featured in any public setting, including social media posts. Returns that don’t meet these conditions will be sent back to you.
These items can’t be returned or exchanged
- Sale items
- Gift cards
- Vintage pieces
- Annie’s Archive
- Bespoke & made-to-order
- Personalised pieces
- Swimwear
- Hosiery & underwear
- Intimate apparel
- Jewellery
- Hair accessories
The details
Exchanges
Exchanges are available within 14 days, under the same conditions as returns. Request an exchange in the same way as a return and tell us which size or piece you’d like instead.
Refunds
Refunds are made to your original payment method within 7–10 working days of your return being received and inspected. Original delivery charges are non-refundable unless the item is faulty.
Faulty or damaged items
Please contact us within 7 days of delivery with your order number and photographs of the fault. We’ll assess the item before approving a replacement or refund.
Returning shoes, bags and light colours
Shoes must be returned with their dust bag and box; scratches to the soles or damage to the box mean we can’t accept the return, so please double-box them. Please take care with light-coloured bags and garments — dark pieces can transfer dye onto lighter ones.
Returning a gift
If you’d like to return a gift, email info@anniesibiza.com and we’ll help you.
International returns
International customers are responsible for arranging and paying for return postage. Duties and taxes paid on international orders are not refundable.
Late and repeated returns
Please send your return back within 14 days of receipt for a full refund; later returns are at our discretion. We monitor return frequency, and excessive returns may result in account closure or orders being refused.
Three steps
How to return
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1
Request your return
Start a return with your order number and email, or email info@anniesibiza.com. We’ll send your returns form.
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2
Pack it carefully
Include the form, all tags and the security ribbon. Shoes need their dust bag and box — please double-box them.
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3
Send it to us
Annie’s Ibiza, 3 Newburgh Street, Carnaby, London W1F 7RE, United Kingdom. Keep your proof of postage.
Still need help?
Mon–Fri, 10am–6pm (UK time). WhatsApp is fastest.